Privacy Policy | GlobeSim

At GlobeSim we respect and protect our customers' personal information. This Policy explains what data we collect, how we use it, and how we protect it.

1. Information We Collect

a) Data provided by the customer

Name
Email
Phone
Payment information (processed by Stripe/PayPal, not stored by us)
Destination country
Device compatibility confirmation

b) Automatically collected data

IP address
Device type
Operating system
Site/app navigation

2. How We Use the Information

We use the data to:

Process purchases and generate eSIMs
Send QR codes and technical support
Improve our services
Customer communication (WhatsApp, email)
Legal compliance and fraud prevention

We never sell or rent data to third parties.

3. Use of External Providers

We work with:

Stripe (payment processing)
WhatsApp Business
Google Workspace
International eSIM operators

These providers comply with international privacy standards (GDPR, CCPA, and PCI-DSS).

4. Data Security

We apply:

SSL encryption
Secure authentication
Internal access control
Automatic deletion of sensitive data

5. Data Retention

We store only for the time necessary for:

Post-sale support
Billing
Legal requirements

You can request complete deletion of your data at any time.

6. User Rights

The customer can request:

Access to their data
Correction
Deletion
Limitation of use
Portability

By writing to: info@esimglobesim.com

7. Changes to This Policy

We may update this Policy as necessary. The latest version will always be available on our website and app.