Terms and Conditions

1. Service Description

GlobeSim offers international eSIMs, mobile data plans, technical support, and installation guides for travelers. Services depend on international operators, so coverage, speed, and stability may vary by country, network, or external conditions.

2. Customer Requirements

The customer acknowledges responsibility to confirm before purchase that:

• Their device is eSIM compatible.
• Their phone is factory unlocked.
• They can install the QR code or follow manual instructions.

GlobeSim is not responsible for incompatibilities, incorrect configurations, or device restrictions.

3. Product Delivery

After payment confirmation, the customer will receive:

• Their QR code (eSIM)
• Installation instructions (iPhone and Android)

Delivery is via email and WhatsApp within 1–3 minutes.

In exceptional cases, delivery time may be extended due to operator validation.

4. Service Usage

The customer agrees to:

• Install the eSIM following provided instructions.
• Activate network, roaming, and APN as needed.
• Verify proper functioning before traveling.

Data consumption and network quality depend exclusively on the international provider.

5. Limitation of Liability

GlobeSim is not responsible for:

• External network failures.
• Areas with low coverage.
• Speed reduction after consuming unlimited data with provider's FUP policy.
• Incorrect device configuration by the customer.
• Local restrictions, network blocks, or destination country operator policies.

6. Prices and Payments

Prices shown on our site may change without notice.

We accept:

• Credit/debit cards
• Stripe
• PayPal
• Other enabled methods

Payments are processed by external platforms that guarantee PCI-DSS security.

7. Refund Policy

Refund requests are governed exclusively by our Refund Policy (see below).

8. Modifications

We reserve the right to update these terms at any time. Continued use of the site implies acceptance of such changes.

9. Contact

• 📧 info@esimglobesim.com
• 📱 WhatsApp Support: +593 96 940 2147

1. Refunds do not apply when:

• ❌ The eSIM (QR) has already been generated and sent.
• ❌ The customer's device is incompatible.
• ❌ The eSIM was installed incorrectly.
• ❌ The customer did not activate necessary settings (roaming, APN).
• ❌ Coverage in the destination country is limited or variable.
• ❌ The customer has already started data consumption.

2. Refunds do apply when:

• ✔️ The eSIM was NOT sent within a maximum of 1 hour.
• ✔️ There is a proven technical failure from the international provider and the eSIM cannot be repaired or replaced.

In these cases, GlobeSim will manage:

• eSIM replacement
• Partial refund
• Full refund (specific cases)

3. Plan Changes

If the customer selected a plan by mistake, GlobeSim may:

• Modify the plan before generating the QR
• Grant credit for a future purchase

Once the eSIM is generated, it is not possible to cancel or change the plan.

4. How to request a refund

The customer must write to:

• 📧 info@esimglobesim.com
• 📱 WhatsApp: +593 96 940 2147

Including:

• Order number
• Email used for purchase
• Error screenshots
• Destination country and device model